Shop with confidence
Refund & Return Policy
Hassle-free returns within 30 days. We want you to love every purchase.
Our promise
If you are not completely satisfied with your purchase, you can return most items within 30 days of delivery for a full refund or exchange. Items must be unworn, unwashed and in their original condition with all tags attached.
How to return an item
Request a return
Go to your order history or contact our support team within 30 days of delivery.
Pack your item
Place the item in its original packaging with tags attached and include the invoice.
Ship it back
Use the prepaid return label or drop the package at an authorized courier location.
Get your refund
Once inspected, your refund will be issued to the original payment method within 5-10 business days.
Refund timeline
- Returns are processed within 2-3 business days after we receive the package.
- Refunds are issued to the original payment method.
- Depending on your bank or payment provider, it may take 5-10 business days to appear in your account.
- Shipping charges are non-refundable unless the return is due to our error.
Non-returnable items
- Intimate apparel, swimwear and socks for hygiene reasons.
- Items marked as final sale or clearance.
- Products damaged due to misuse, alteration or accident after delivery.
- Gift cards and promotional vouchers.
Damaged or incorrect items
If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement, exchange or full refund at no extra cost to you.
Email us at support@mffashionstore.com with your order number and photos of the issue so we can assist you quickly.
Need help?
Our customer support team is available Monday through Saturday, 9:00 AM to 8:00 PM. Reach out anytime at support@mffashionstore.com or call +(123) 4567 890.